The client maintained multiple, region-specific CRM systems that hindered visibility into customer interactions, delayed response times, and complicated reporting. These silos prevented a unified Customer 360 view, making it difficult for sales, service, and marketing teams to collaborate and deliver consistent experiences.
Shortened Quote-to-Cash: Streamlined quoting and ordering processes reduced cycle times by 35%, accelerating revenue recognition.
Enhanced User Satisfaction: Consistent workflows and real-time visibility empowered teams to respond faster, boosting customer satisfaction scores by 25%.
Operational Efficiency: Data silos were eliminated, saving an estimated 40 hours per week in manual data reconciliation.
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